Support

Stuck on something? The common questions are below. If they don't help, email us.

Check-ins aren't arriving

Open Settings › Notifications › Moor and make sure notifications are allowed and shown on the Lock Screen. If a Focus mode is on, add Moor to its allowed apps, or check-ins will be held until the Focus ends.

The session isn't on my Lock Screen

Open Settings › Moor and make sure Live Activities are turned on. iOS limits how long a Live Activity can stay up, so a long session can outlast it. Your time keeps counting either way, and opening Moor puts the Live Activity back.

What is "unconfirmed" time?

If a check-in goes unanswered, the time after it is marked unconfirmed and shown in grey, because Moor can't tell whether you were still on task. After two unanswered check-ins in a row, the session ends on its own, so a forgotten session never runs for hours.

Does the timer keep running if I close the app?

Yes. Elapsed time is worked out from when you pressed start, so closing the app, force-quitting it, or locking your phone doesn't affect it.

Moor+ purchases

To restore a purchase on a new device, open the Moor+ screen and tap "Restore purchases". To cancel a subscription, go to iPhone Settings › your name › Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.

Privacy

Moor has no account and no server, and your sessions never leave your iPhone. Read the full Privacy Policy.